How to fix ERR_INTERNET_DISCONNECTED error in Google Chrome

What is ERR_INTERNET_DISCONNECTED Error in Google Chrome

ERR_INTERNET_DISCONNECTED has been quite a popular error preventing users from getting an adequate browsing experience in Google Chrome. It usually happens when trying to open or refresh some pages. The connection fails, resulting in the error page you can see on the screenshot below. There, users can read “There is no Internet connection” or “Unable to connect to the Internet” along with some basic fixes. Unfortunately, they are most often insufficient for solving the issue. This is why there is a broader list of solutions that can resolve this issue. In the majority of cases, such errors have something to say with broken settings or incompatibility prompted by some application. It is hard to determine the reason on the spot until you perform various methods. Below, we have deconstructed all potential solutions in detail to help you get rid of this issue.

ERR_INTERNET_DISCONNECTED error (example 1)

ERR_INTERNET_DISCONNECTED error (example 2)

1. Make sure all cables are firmly connected

The very first and easy-to-try method is checking whether all cables connected from the router to your computer are sitting in a slot. If you are using a LAN connection instead of the usual WIFI point, try to unplug the cable and connect it again. It is also worth checking the integrity of your cable. Sometimes it can be broken or become unstable due to some damage. In this case, you can find and plug in another LAN cable to see if this is the case. After doing so and seeing no change, it is also recommended to reboot your router. It is possible that your provider cannot match the right combination of IP addresses because some settings went off the rails. Turning off and then booting your modem again will restart some settings, which helps re-establish proper communication between your provider and website servers. In case these methods shed no difference on solving the problem, go down to further options below.

2. Disable Proxy in Local Area Network (LAN) Settings

One more quite common reason for ERR_INTERNET_DISCONNECTED and similar errors occur is when the Proxy server is enabled and conflicts with your connection. In 99% of cases, enabled proxy servers make no real sense for regular users, which is why they should be disabled to prevent connection issues. If you remember turning it on by purpose, try to toggle it off and see if ERR_INTERNET_DISCONNECTED persists. Here is how:

1. Open search box next to Start menu and type Control Panel. Open it up.
2. Make sure View by is set to either Small Icons or Big Icons in the top right corner.
3. Select Internet Options and navigate to Connections & LAN settings.
4. Make sure there is only Automatically detect settings enabled. Untick the other 2 boxes if they are selected and click OK in the end.
5. Now you should have LAN settings set up correctly. Go to the browser and try to open a page again.

3. Change address in DNS settings

Improper DNS settings can force some browsers to face connection errors like ERR_INTERNET_DISCONNECTED. This configuration can sometimes be accidentally changed after some manipulations. Whatever the reason for that, follow our instructions below in order to set up correct DNS settings:

To change DNS and IP:

1. Go to Control Panel > Network and Internet > Network Connections.
2. Double click on your connection name.
3. Click on Properties.
4. Double click on Internet Protocol Version 4 (TCP/IPv4).
5. Mark Use the following IP address and Use the following DNS server addresses.
6. Change IP address, Subnet mask, Default gateway, and DNS according to the underneath image

4. Reset TCP/IP

Errors like ERR_INTERNET_DISCONNECTED may also occur due to the wrong TCP/IP configuration. TCP/IP is a set of fundamental protocols used to set up proper communication for the Internet and similar computer networks. Therefore, let’s try to reset it using these steps below:

1. Find Command Prompt by typing cmd into the searching box. Then right-click on it and choose Run as administrator.
2. In the opened window, you should paste these commands one-by-one by clicking Enter after each.

netsh winsock reset
netsh int ip reset

ipconfig /release
ipconfig /flushdns
ipconfig /renew

We hope this method will finally eliminate the problem.

5. Update drivers

Quite often network drivers can be a huge part of the issue preventing Windows from running proper connection. All due to obsolete or corrupted drivers that could end up no longer supported or broken. This is why it is advised to scan your Network and Wireless adapters for drivers and install them if necessary. You can do it manually or using a special utility for a faster solution. Both options are discussed below:

1. Left-click on the Start Menu button and choose Device Manager.
2. Ideally, you should update all network devices available. If there is something marked with a yellow triangle, this means you should update in the first order.
3. To do it, right-click on the driver, choose Update, and follow the on-screen instructions.
4. Let Windows search for new drivers and download them eventually.

You may also experience the ERR_INTERNET_DISCONNECTED error in case you just installed Windows and some network drivers have not been installed to establish a WLAN connection. In this case, you should navigate to the manufacturer’s page and download all necessary network drivers on another PC that has Internet access.

Drivers are key to the proper configuration of your system. They are the ones providing a stable connection between hardware and your operating system. Updating a number of drivers manually may take a lot of time rehearsing the same steps. Here you can download the best driver update utility, which will deal with this task on its own – Driver Booster from IObit:

Driver Booster start screen

Driver Booster scan results

Driver Booster tools section

6. Reset Google Chrome settings to default

If you are facing connection difficulties only in Chrome, but no other browsers, then there might be a problem with the browser itself. The best way to ensure no third-party extension or data is causing the conflict, reset your Google Chrome to factory settings. This means everything that has been accumulated in your browser like cookies, passwords, accounts, configuration, and other aspects will be rolled back to the clean sheet. Please note what accounts and passwords have been used in Chrome to log in them after performing a reset. Here is how you can reset Google Chrome:

1. Open Chrome browser.
2. At the top right corner, click More (three vertical dots) and then Settings.
3. Scroll down to the very bottom and click Advanced.
4. Under Reset and clean up, choose Restore settings to their original defaults and then Reset Settings.
5. Confirm the action and wait until Chrome ends up restored.

As soon as Chrome gets reset, try to browser again and see if there is the same error. If nothing has changed yet, the last and most realistic problem lurks behind antivirus software. To learn more about this, read the next paragraph below.

7. Disable Antivirus

Some antimalware software can block access to specific websites for security reasons even when they are totally safe. A third-party firewall used by antivirus intentionally defends you from some websites to prevent malicious threats. It may also conflict with the in-built Firewall supplied by Microsoft. We recommend you disable only third-party antivirus to see if there is some conflict indeed. If this turns out to be the case, contact your antivirus support or simply switch to alternative software. Malwarebytes could a great option to consider. You can download it below:

Some users also propose trying to disable the native Windows Firewall. Whilst this may actually work, disabling native Firewall settings is not advised and can lead to security risks. This is because Firewall is incredibly important at shielding your connection from various intruders willing to hack you. We have attached the instruction below, but you should do it at your own risk and do not surf through many unknown websites with firewall disabled.

1. Type and open Control Panel in the searching tab.
2. Then select System and Security.
3. Choose Windows Firewall.
4. Select Turn Windows Firewall on or off on the left side of the screen.
5. Select the bubble next to Turn off Windows Firewall (not recommended) and click OK to save the changes.

Summary

Being cut off from the Internet is always a problem these days. Most people having a PC cannot imagine their life without the Internet being online. This is why such errors cause a lot of inconvenience to regular people. Yet, we hope our methods above finally helped you resolve the ERR_INTERNET_DISCONNECTED issue. If you ever stumble upon similar issues in the future, our solutions should work out as well. They are versatile enough to fit multiple other problems related to connection errors.