How to get rid of “Do you want to download occ” pop-up in iOS/iPadOS

What is “Do you want to download occ” pop-up and why it appears

Do you want to download occ pop-up is a recurring issue encountered by iOS and iPadOS users, often causing confusion and frustration. This message typically appears when a website or app attempts to download a file with the .occ extension. The .occ file format is not commonly used, and in most cases, it is associated with misconfigured web servers or apps that inadvertently trigger the download prompt. This issue can also arise due to corrupted cache data, outdated browser settings, or third-party app interactions. In some cases, the pop-up may be linked to a specific website or service that is improperly handling file requests. It can also occur if a website is attempting to serve a file that your device does not recognize or support. Additionally, certain browser extensions or ad blockers may inadvertently cause this behavior. While the pop-up itself is not harmful, it can disrupt your browsing experience and may indicate underlying issues with the website or app you are using. Understanding the root cause of this pop-up is essential to resolving it effectively. Below, we outline several solutions to help you eliminate the “Do you want to download occ” pop-up on your iOS or iPadOS device.

How to fix the “Do you want to download occ” pop-up

1. Prevent Cross-Site Tracking in Safari

1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap Safari.
3. Under the Privacy & Security section, locate the Prevent Cross-Site Tracking option.
4. Toggle the switch to the On position (green) to enable the feature.

Once enabled, Safari will block third-party cookies and prevent websites from tracking your activity across different sites.

2. Clear Safari Cache and Website Data

Clearing your browser cache and website data can resolve issues caused by corrupted or outdated files.

1. Open the Settings app on your device.
2. Scroll down and tap Safari.
3. Select Clear History and Website Data.
4. Confirm by tapping Clear in the pop-up window.

After clearing the cache, restart Safari and check if the issue persists.

3. Disable JavaScript in Safari

Disabling JavaScript can prevent websites from triggering unnecessary download prompts.

1. Go to Settings and tap Safari.
2. Scroll down and select Advanced.
3. Toggle off the JavaScript option.

Note that disabling JavaScript may affect the functionality of some websites.

4. Update iOS/iPadOS to the Latest Version

Keeping your device updated ensures that you have the latest bug fixes and security patches.

1. Open the Settings app.
2. Tap General, then select Software Update.
3. If an update is available, tap Download and Install.

Once updated, check if the pop-up issue is resolved.

5. Use a Different Browser

If the issue persists in Safari, try using an alternative browser like Chrome, Firefox, or Edge.

1. Download and install the browser from the App Store.
2. Open the browser and navigate to the website where the pop-up appeared.
3. Check if the issue occurs in the new browser.

6. Disable Content Blockers

Content blockers or ad blockers may interfere with website functionality, causing the pop-up to appear.

1. Go to Settings and tap Safari.
2. Select Extensions.
3. Disable any active content blockers or ad blockers.

Reload the website and see if the issue is resolved.

7. Reset All Settings

If none of the above solutions work, resetting your device settings may help.

1. Open the Settings app.
2. Tap General, then select Reset.
3. Choose Reset All Settings and confirm your choice.

Note that this will reset all system settings to their defaults but will not delete your data.

8. Contact Apple Support

If the issue persists despite trying all the above solutions, it may be time to contact Apple Support for further assistance.

1. Visit the Apple Support website.
2. Choose your device and describe the issue.
3. Follow the instructions to get in touch with a support representative.